The Website www.Pinklabel.gr includes the online store & B2B of the company under the name COSTAMANOLO OE (VAT EL 082725019 ).
The headquarters of the company is located in Greece, Thessaloniki, 17 Noemvri 81, 55534.
COSTAMANOLO OE makes every effort to provide the best possible service to the company's customers. The e-shop that is being created is addressed to all internet users who wish to receive immediate information on the products offered by our company in combination with the possibility of making purchases through the e-shop, following a remote online order, always under the subject to the adequacy of the company's reserves.
The present conditions are fully compatible with the current European and Greek law, while the users recognise the right of the company to change the provisions of these conditions, insofar as they do not concern binding legal obligations and without affecting completed situations.
The user of the website acknowledges that he has read these terms, agrees with them and undertakes to comply with them.
A. PROTECTION OF PERSONAL DATA
In order to carry out any transaction through the online store of COSTAMANOLO OE to place orders for the company's products, you will be requested to disclose some of your personal information. When you place an order, we will ask you for your full name, the address to which the products will be shipped, your mobile phone number (or any other phone) and your email address.
This data is processed by the company in accordance with the application of article 7A par.1 (b) Law 2472/1997, for the purpose of implementing the order given by the customer and in no way will they be disclosed, made public or sold to third parties, except if the procedure defined by the legislation for the lifting of confidentiality (Law 2225/1994) or any obligations deriving from the national implementation of Directive 24/2006 is initiated.
B. SECURITY
The website pink label.gr uses the Letsencrypt SSL protocol throughout your browsing on the website. In this way, every entry of your details in the e-shop is encrypted and your data is absolutely safe.
Transactions via credit or debit cards are completed on the ALPHA BANK website and COSTAMANOLO OE does not under any circumstances keep card details in its system. ALPHA BANK bank uses its own SSL certificate to encrypt the data you will provide and thus all credit card information is secure so that it cannot be read or changed during its transfer over the Internet.
The SSL (Secure Sockets Layer) protocol is today the worldwide Standard on the Internet for the certification of websites (web sites) to web users and for the encryption of data between web users and web servers (web servers). An encrypted SSL communication requires that all information sent between a client and a server be encrypted by the sending software and decrypted by the receiving software, thus protecting personal information in transit. In addition, all information sent with the SSL protocol is protected by a mechanism that automatically checks if the data has been changed in transit.
DATA PROTECTION
The creators of photographs as original works of the spirit in accordance with the provisions of Article 2 § 1 of the Berne-Paris International Convention, of Article 2 § 1 of Law 2121/1993, as currently in force and of Directive 93/98 EC, have agreed to be automatically transferred (according to article 32 § 2 of Law 2121/93, as currently in force) to the "Company" the property right and all of their powers in relation to each photo they will create and have accepted that the "Company" will has the full exploitation of these works without restriction as well as the rights of modification, reproduction, inclusion and multiplication for its entire duration (Article 9 of the WIPO Treaty on Intellectual Property ratified by Greece with Law 3184/2003 - FEKA' 228/26.09.2003, 12 of the TRIPS Agreement on Intellectual Property Rights in the Trade Sector, ratified by Greece with Law 2290/1995 [Government Gazette A' 28] as well as Article 6 of Directive 93/98.
C. ORDERING PRODUCTS AND CONSUMER PROTECTION
Placing an order through the e-shop constitutes a distance sales contract regulated by the legislative framework of Law 2251/1994, as amended.
You can place a valid order through the e-shop, provided you are legally competent in compliance with the articles of the Greek Civil Code, (as long as you have completed the eighteenth year of your age and are not in judicial custody regarding the conclusion of a sales contract. The company reserves the right of her right to claim from the supervisor or guardian any orders that will be carried out by legally incompetent persons.
D. PROCEDURE FOR PLACING AN ORDER VIA E-SHOP:
1. Completing a special form with the necessary information to conclude the sales contract.
2. Unreserved acceptance of the terms of the sales contract and the terms of use, with the electronic option "ACCEPT" given to the interested party by the website.
For the convenience and service of all those who wish to buy from our online store, Pinklabel.gr offers you the following alternative payment methods:
1. By charging your credit card. Your credit card is charged on the day the products are shipped. Pinklabel.gr has taken all the necessary measures for the security of your transactions through your credit card and all credit card holders are subject to validity checks.
It is important to mention a contact phone number and a valid email address.
2. Cash on delivery (only for Greece) when you receive the products. In this case the customer will be charged a fee of 1.90 (VAT included).
3. With a deposit to a COSTAMANOLO OE account, in this case your order will be shipped after the deposit of the entire amount of the order has been confirmed.
4. With payment to Paypal.
The consumer through the website is informed by the company before the completion of his order about the identity and address of the supplier, the essential characteristics of the product, the price, the quantity, the transport costs, the method of payment, delivery, the validity period and the price of the possible offer and the right of withdrawal.
By sending the order form, the consumer receives a copy of the order online, which can save.
The prices listed in the relevant catalogs under each product include VAT (24%), while Pinklabel.gr reserves the right to adjust the prices without being obliged to inform the consumer.
The prices listed in the relevant catalogs under each product include a 10% surcharge for sizes 3XL & 4XL on all available products.
The final price of the product is listed once you have added the product to the shopping cart.
E. SHIPPING METHOD - TIME - COST
Product deliveries are made in Greece & Cyprus through the ACS company within 2-3 working days and selective Coutries in EU through the DHL within 4-5 working days.
The charges are as follows:
1. For purchases over €50, shipping is free in Greece & rest EU countries shipping is free over €100.
2. For purchases under €50:
• For Greece delivery to the customer's address if the address is not in the hard-to-reach areas of Courier, the charge is €3 (VAT included).
• For Greece pickup from an ACS store, the fee is €3 including VAT).
• For Cyprus delivery with ACS, the fee is €8 including VAT).
• For rest of EU delivery with DHL, the fee is €15 including VAT).
G. CONSUMER RIGHTS
1. CANCELLATION OF ORDER
You have the right to cancel an order within 1 hour of placing it.
After the aforementioned time, the cancellation cannot be accepted.
2. WITHDRAWAL
You have the right to return the entire order or part of it without having to tell us the reason why you wish to return the products, within a period of 14 working days from the date you receive it. In this case, you only bear the direct cost of returning the products. In the event that the reason for your return concerns an error on the part of the company, we undertake to bear the cost of returning the product.
To exercise the right of withdrawal, you must complete and send the special "return form". You must send the product in the perfect condition in which you received it, i.e. without tampering with its packaging and confirming that the product's special markings have not been removed. In addition, you must include the retail receipt at the same time as submitting the withdrawal statement. Return will be accepted only after company approval.
In the event of a return of the products and depending on the way you chose to pay for your order and the way they will be returned, your refund will be completed within 8 days from the date we receive the products.
In the event that the reason for the return concerns an error on the part of the company, COSTAMANOLO OE undertakes to re-send the Courier to the address you have specified for receiving the order at its own expense. In the event that the consumer wishes to return his order without the fault of the company, then the shipping costs are borne by the consumer himself.
Once the product leaves you, COSTAMANOLO OE receives it within 2-3 working days via ACS or 4-5 working days with DHL. In the event that you choose other transport companies, we cannot provide any guarantee for the delivery times of the products you return to us. After we receive the product, we will immediately process your request and inform you by email how to process it.
COSTAMANOLO OE wanting to offer you the best possible service gives you the right to submit any of your complaints electronically by filling in the relevant contact form that you will find here.
3. RIGHT OF SUBSTITUTION
The company gives the right of replacement within 15 calendar days from the day of receipt of the order. The first time the replacement of the product (eg change of size) is free. For each subsequent time, the consumer is charged with the costs of returning and shipping the product. If the reason for the return is due to an error by the company, the return costs are borne by the latter. (Return options: a) credit b) refund
4. DETAILED RETURN GUIDE
• The product must be in its original packaging and in the same perfect condition in which you received it together with the retail receipt and including the special markings of the product (tags).
• The item you are returning must be accompanied by the completed "return form" that you will find here within the exclusive period of fourteen (14) days.
Note: For hygiene reasons, our company will not accept returns of underwear, swimwear and leggings. All products returned to COSTAMANOLO OE warehouses are subject to thorough quality control.
To avoid your own inconvenience, it is advisable to carefully check at the time of delivery of your order, the condition of the products sold and the intactness of their packaging, in order to identify any obvious defects. In the event that a defect is found during the quality control of the returned product, the company must contact the consumer to resolve the issue.
In case you want to return the products you bought to us, the address to which the products for return should be sent is:
CostaManolo OE
17 November 81, 55534, Thessaloniki
Greece. Tel: 2310 914520
DIFFERENCE
1. Force majeure: If for reasons of force majeure (e.g. bad weather conditions, strikes, etc.) it is not possible to deliver the products to you within the predetermined time, we will inform you by email, so that you can inform us if you wish, under the conditions, the completion of your order. COSTAMANOLO OE is not responsible for any situation beyond its fault and will do everything humanly possible to best serve you.
2. Modification of the terms here of: Pinklabel.gr reserves the right to modify or renew the terms and conditions of transactions. The company undertakes the obligation to update this text for any change or addition to the terms.
